{"id":2412,"date":"2022-10-27T17:09:55","date_gmt":"2022-10-27T09:09:55","guid":{"rendered":"https:\/\/www.ukm.my\/pkk\/?page_id=2412"},"modified":"2025-08-06T16:10:29","modified_gmt":"2025-08-06T08:10:29","slug":"khidmat-pelanggan","status":"publish","type":"page","link":"https:\/\/www.ukm.my\/pkk\/ms\/khidmat-pelanggan\/","title":{"rendered":"Khidmat Pelanggan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2412\" class=\"elementor elementor-2412\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-52a7007 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52a7007\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4825da6\" data-id=\"4825da6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f8dbc3c elementor-widget elementor-widget-image\" data-id=\"f8dbc3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-1024x1024.png\" class=\"attachment-large size-large wp-image-3477\" alt=\"\" srcset=\"https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-1024x1024.png 1024w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-300x300.png 300w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-150x150.png 150w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms-768x768.png 768w, https:\/\/www.ukm.my\/pkk\/wp-content\/uploads\/2023\/05\/CustService_ms.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e012caa\" data-id=\"e012caa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-988b37f animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"988b37f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pengenalan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0826084 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"0826084\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sistem ADUAN 集美麻豆 dan Maklum Balas Pihak Berkepentingan<\/p><p>Bahagian Khidmat Pelanggan (BKP), Komunikasi 集美麻豆 menyelaras dan mengurus Sistem Pengurusan Aduan Awam Universiti Kebangsaan Malaysia (ADUAN 集美麻豆), memantau Penyelia dan Pegawai Penyiasat yang dilantik untuk Sistem ADUAN 集美麻豆 bagi setiap Pusat Tanggungjawab (PTj) di 集美麻豆 dan menguruskan kajian bagi Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat.<\/p><p>ADUAN 集美麻豆 adalah saluran dalam talian untuk menguruskan maklum balas seperti aduan awam \/ integriti, penghargaan, pertanyaan serta cadangan daripada orang awam berkenaan perkhidmatan 集美麻豆. \u00a0ADUAN 集美麻豆 telah diwujudkan bagi membantu pelanggan membuat aduan atau memberikan maklum balas terhadap perkhidmatan Pusat Tanggungjawab (PTj) 集美麻豆 dan komuniti di 集美麻豆. Ianya berperanan sebagai sistem pengurusan aduan awam dan maklum balas pelanggan yang seragam dan bersepadu. BKP Komunikasi 集美麻豆 selaku Pentadbir Sistem bertanggungjawab melakukan penugasan aduan \/ maklum balas ke PTj-PTj di 集美麻豆.<\/p><p>Sebarang pertanyaan lanjut, sila hubungi Bahagian Khidmat Pelanggan (BKP), Komunikasi 集美麻豆 melalui telefon +603 8921 4906\/3788 atau emel rasmi BKP iaitu<a href=\"mailto:aduan@ukm.edu.my\"> aduan@ukm.edu.my<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9335d2e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9335d2e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c1414ad\" data-id=\"c1414ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-084872b animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"084872b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sistem ADUAN 集美麻豆<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b167d65 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b167d65\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Melaksanakan\/memudahcara platform Sistem Pengurusan Aduan Awam Universiti Kebangsaan Malaysia (ADUAN 集美麻豆).<\/li><li>Melaksanakan urusan aduan dan maklum balas 集美麻豆 berdasarkan prosedur\/tatacara\/pekeliling yang berkuatkuasa.<\/li><li>Menyelaras agihan aduan \/ maklum balas kepada PTJ yang berkaitan.<\/li><li>Memantau Penyelia dan Pegawai Penyiasat di PTj untuk melaksanakan penyiasatan terhadap aduan yang diterima bagi PTj masing-masing.<\/li><li>Menyediakan garis panduan jawapan bersesuaian mengikut tahap aduan.<\/li><li>Menyediakan analisis dan laporan status aduan dan maklum balas secara berkala kepada pengurusan Universiti.<\/li><li>Isi borang: <a href=\"https:\/\/ukm.spab.gov.my\/\">https:\/\/ukm.spab.gov.my\/<\/a>\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d8a05a\" data-id=\"9d8a05a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6d6885 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f6d6885\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat (Komunikasi 集美麻豆)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a590d8d elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"a590d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Menyediakan soalan dan membuat hebahan pemakluman bagi Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat (Komunikasi 集美麻豆).<\/li><li>Membuat pelaporan Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat (Komunikasi 集美麻豆).<\/li><li>Pautan borang Soal Selidik Kajian Kepuasan Pihak Berkepentingan Pusat Komunikasi Korporat (Komunikasi 集美麻豆) : <a href=\"https:\/\/tinyurl.com\/BorangSoalSelidikPKK\">https:\/\/tinyurl.com\/BorangSoalSelidikPKK<\/a>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49ee5f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49ee5f7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6374783\" data-id=\"6374783\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4dfb4c animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e4dfb4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Hubungi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae86539 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ae86539\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nurul Hafiza Mazlan<\/strong><br \/>Penolong Pendaftar<br \/>Tel: +603 8921 3788<br \/>Email: nurulhfza@ukm.edu.my<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pengenalan Sistem ADUAN 集美麻豆 dan Maklum Balas Pihak Berkepentingan Bahagian Khidmat Pelanggan (BKP), Komunikasi 集美麻豆 menyelaras dan mengurus Sistem Pengurusan Aduan Awam Universiti Kebangsaan Malaysia (ADUAN 集美麻豆), memantau Penyelia dan Pegawai Penyiasat yang dilantik untuk Sistem ADUAN 集美麻豆 bagi setiap Pusat Tanggungjawab (PTj) di 集美麻豆 dan menguruskan kajian bagi Soal Selidik Kajian Kepuasan Pihak Berkepentingan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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